Manager, Client Success

Labcorp · Houston, TX

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CommercialFull timeCompany career page

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Role summary

Labcorp seeks a Manager, Client Success for its Gaps in Care team in Houston, Texas (remote, EST hours). The role focuses on retaining and expanding complex health plan client relationships while identifying growth opportunities and ensuring successful service delivery.

Where this listing comes from

This listing was compiled by RoleLantern from the employer's publicly available posting on Phenom, captured and rephrased by RoleLantern using automated (AI) tools on 2026-10-03 (originally posted 2026-10-02). It was not submitted or confirmed by the employer through RoleLantern. Details may be inaccurate, incomplete, outdated, or no longer available; please confirm with the employer's official posting before applying.

What they're looking for

Bachelor's degree
7+ years customer-facing experience in customer success, account management, or sales
Experience managing complex health plan customers
Knowledge of quality performance programs (HEDIS, Medicare Stars, NCQA)
Proficiency with Salesforce tools
Strong executive presence and presentation skills
Ability to manage multiple priorities and solve problems creatively

What you'll be doing

Maintain and grow relationships with existing enterprise clients through strategic planning
Identify expansion and performance improvement opportunities aligned with client goals
Own client retention, satisfaction metrics, and contractual obligations including SLAs
Serve as internal quarterback to communicate client objectives and drive delivery
Lead cross-functional collaboration and provide market education to internal teams

Compensation$90,000-$117,000 base, plus annual bonus eligibility

Privacy & handoff

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What RoleLantern checked

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RoleLantern checked active

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Date posted1 day ago

Last source checkToday

Salary listedNeeds clarity

Location clearClear

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