IT Support Technician

Danaher · Sunnyvale, CA

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IT & SoftwareFull-timeCompany career page

RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.

Role summary

Integrated DNA Technologies seeks an IT Support Technician for its Sunnyvale office to provide on-site and remote technical support across hardware, software, and laboratory equipment. The role involves troubleshooting end-user issues, managing service requests, and documenting procedures within an enterprise environment. Requires high school diploma, 2+ years of IT support experience, and proficiency with Apple and Microsoft enterprise platforms.

Where this listing comes from

This listing was compiled by RoleLantern from the employer's publicly available posting on Workday, captured and rephrased by RoleLantern using automated (AI) tools on 2026-10-04 (originally posted 2026-08-20). It was not submitted or confirmed by the employer through RoleLantern. Details may be inaccurate, incomplete, outdated, or no longer available; please confirm with the employer's official posting before applying.

What they're looking for

High school diploma or higher with 2+ years end-user IT support experience
Enterprise IT support via phone, in-person, and web channels
Apple and Microsoft enterprise environment support including JAMF and Active Directory
ITSM platform experience with incident prioritization and service level management
Valid driver's license with acceptable driving record
Ability to lift, move, or carry equipment up to 50 pounds

What you'll be doing

Install, configure, and troubleshoot hardware and software across workstations, printers, and lab equipment
Manage and resolve support incidents and requests through ITSM system within service levels
Provide on-site and remote support to users in Sunnyvale and globally
Create and maintain technical documentation and knowledge articles for recurring tasks
Participate in on-call support rotation

Compensation$33.65 - $40.50/hr, plus eligible bonus/incentive pay

Privacy & handoff

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What RoleLantern checked

RoleLantern compiled this listing from the employer's public posting. We check that the application link is live and how recently the role appeared — the employer has not submitted or confirmed it on RoleLantern.

RoleLantern checked active

RoleLantern checkedNeeds clarity

“RoleLantern checked active” means only that the application link was working when we last checked, on the date shown. It is not a guarantee that the role, employer, or any statement in the posting is accurate, current, lawful, or legitimate.

Date posted46 days ago

Last source check1 day ago

Salary listedNeeds clarity

Location clearClear

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