Field Service Representative

GE HealthCare · Newfoundland And Labrador, Canada

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Role summary

GE HealthCare seeks a Field Service Representative to provide technical service and repairs for diagnostic imaging equipment to hospitals and clinics across Newfoundland and Labrador, with travel to neighboring provinces and the USA for training required.

What they're looking for

Technical diploma in electronics engineering or equivalent experience
Valid Canadian driver's license and passport
Proven customer service skills with strong communication abilities
Technical troubleshooting and analytical skills
Ability to work independently and lift up to 35 lbs unassisted
Proficiency in Microsoft Office and web applications
Experience responding to customer concerns and interfacing with internal and external stakeholders

What you'll be doing

Deliver preventative and remedial service on diagnostic imaging systems including installation and calibration
Provide technical support outside normal business hours and participate in on-call rotations
Document service calls, analyze service history, and maintain customer and internal service records
Manage repair parts cycles to meet business targets and communicate daily with customers
Develop advisory role with assigned hospitals and coordinate with field customer team and account managers

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