Field Service Engineer II (Buffalo, NY)

Outset Medical · Buffalo, NY

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Role summary

Field Service Engineer II at Outset Medical installs, maintains, and repairs the Tablo Hemodialysis System at customer and patient sites. The role requires engineering fundamentals, field service expertise, and cross-functional collaboration to support product performance and continuous improvement in dialysis technology.

What they're looking for

Associate degree in electrical, electronics, mechanical, or fluidics engineering or military equivalent
5+ years field service or industry experience
Knowledge of electronic systems and troubleshooting methodologies
Ability to travel extensively within the United States with overnight stays
Strong documentation and inventory management skills
Technical subject matter expertise in medical device systems

What you'll be doing

Install, troubleshoot, and repair Tablo Dialysis Systems at customer facilities and patient homes
Perform preventative maintenance including calibrations, upgrades, and system specification verification
Provide first and second-level technical support including after-hours and weekend coverage
Document service activities, manage spare inventory, and report parts usage and failures in ERP systems
Deliver feedback to R&D on system performance, serviceability, and customer observations

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