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Executive Director, Account Management

Merck · North Wales (upper Gwynedd), PA

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CommercialFull-time$256k–$403kCompany career page

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Role summary

Merck seeks an Executive Director to lead the Ophthalmology Account Management Team and establish the commercial foundation for late-stage pipeline launches. The role involves building and overseeing a field team, developing strategic partnerships with key healthcare organizations, and serving as a central leader in customer engagement.

What they're looking for

  • Bachelor's degree required; MBA or advanced degree preferred
  • 12+ years progressive pharmaceutical, biotech, or related industry experience
  • 7+ years managing direct reports
  • 5+ years strategic or key account management with enterprise-level customer engagement
  • Deep knowledge of healthcare market dynamics and business models
  • Strong executive presence and ability to build trusted advisor relationships

What you'll be doing

  • Establish and oversee Ophthalmology Account Management Team including National Account Directors and Key Account Managers
  • Participate in US Ophthalmology Leadership Team to shape franchise strategy and performance
  • Serve as internal expert on key ophthalmology accounts and provide strategic counsel to senior leadership
  • Provide executive sponsorship for key organized customer accounts and C-suite engagement
  • Coach, mentor, and develop high-performing field team with accountability and professional growth focus

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