Director, Customer Excellence

AbbVie · Bengaluru, India

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Corporate & BusinessFull timeCompany career page

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Role summary

AbbVie seeks a Director of Customer Excellence in Bengaluru to lead sales resource optimization, territory management, and commercial operations. The role manages cross-functional teams in sales force effectiveness, training, CRM, and business intelligence to drive sales performance and adoption of best practices.

What they're looking for

Experience managing sales operations, CRM, or commercial excellence functions
Demonstrated expertise in salesforce segmentation, territory optimization, and resource deployment
Strong capability in bonus/incentive scheme design and sales performance management
Proficiency with CRM and business intelligence systems and digital analytics tools
Experience leading training programs and developing sales team capabilities
Knowledge of pharmaceutical or healthcare industry sales models

What you'll be doing

Develop customer segmentation strategies and optimize territory structures aligned with business priorities
Design and implement salesforce incentive schemes ensuring compliance and fair compensation
Lead CRM and BI teams to support business strategy execution and drive digital adoption
Direct sales training initiatives to strengthen field effectiveness and account management capabilities
Provide commercial insights and analysis to support financial planning and strategic decision-making

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Date posted1 day ago

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