Digital Pathology Helpdesk Engineer

Danaher · Remote

RoleLantern checked

DiagnosticsRemoteFull-timeCompany career page

The apply link worked recently (not employer-confirmed).

Role summary

Leica Biosystems seeks a Digital Pathology Helpdesk Engineer to provide remote technical support for digital pathology systems across EMEA. The role involves troubleshooting customer issues, managing support tickets, coordinating with regional teams, and escalating complex problems as needed.

What they're looking for

Remote software troubleshooting experience
Database management and Windows Server administration skills
Mirth Connect and HL7 integration knowledge
Networking expertise including firewalls and group policies
Fluent in Italian and English languages

What you'll be doing

Diagnose and resolve digital pathology faults remotely via phone, email, and remote access tools
Log customer interactions and software issues in service management systems
Coordinate with multi-country teams and internal departments to resolve support cases
Prioritize incoming contacts based on incident type, contract, and instrument specifications
Identify recurring issues and implement countermeasures independently or escalate appropriately

Compensation€41,300–€48,600 base annual salary plus 5% bonus

Privacy & handoff

This role links to Danaher's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.

What RoleLantern checked

This role is listed from an approved source. RoleLantern checks that the application link is live and how recently the role appeared — the employer has not confirmed it directly on RoleLantern.

RoleLantern checked active

RoleLantern checkedNeeds clarity

Date posted1 day ago

Last source checkToday

Salary listedNeeds clarity

Location clearClear

Something look off? Let us know and we may ask the employer to verify it.

See how you match this role

Upload your CV to see which of this role's requirements your background supports, where there may be gaps, and what needs clarification. Private by default — we never sell your CV.

See my match