Customer Support Specialist II | Sun – Thurs 8:30AM – 5:00PM
Abbott · Remote
Field & Technical ServiceRemoteFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Abbott seeks a Customer Support Specialist II to handle inbound and outbound communications from healthcare providers and internal teams in a remote, customer care center role. The position involves resolving service inquiries, managing customer complaints, and supporting sales initiatives while maintaining knowledge of company policies and procedures.
What they're looking for
- High school diploma or GED
- 3+ years customer service experience
- 3+ years sales or customer service environment experience
- Strong verbal, written, and problem-solving skills
- Ability to work independently and maintain schedule adherence
- U.S. work authorization without sponsorship required
- Healthcare contact center experience preferred
What you'll be doing
- Manage inbound and outbound customer contacts via phone, email, and voicemail
- Investigate and resolve customer issues, complaints, and service questions with escalation as needed
- Maintain current knowledge of sales policies, organizational structure, and initiatives
- Document procedures and identify process improvement opportunities
- Meet attendance, training, and Quality Management System compliance standards
Compensation$17.00 – $34.00/hour
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.