Customer Support Representative - AMER

Twist Bioscience · Remote

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Field & Technical ServiceRemoteCompany career page

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Role summary

Twist Bioscience seeks a customer support representative for its remote Americas team to provide high-quality technical and service support to biotech research clients. The role involves resolving customer inquiries, processing orders, and maintaining strong stakeholder relationships across sales and support functions.

Where this listing comes from

This listing was compiled by RoleLantern from the employer's publicly available posting on Greenhouse, captured and rephrased by RoleLantern using automated (AI) tools on 2026-10-03 (originally posted 2026-10-03). It was not submitted or confirmed by the employer through RoleLantern. Details may be inaccurate, incomplete, outdated, or no longer available; please confirm with the employer's official posting before applying.

What they're looking for

Bachelor's degree in life sciences or related field
1-2 years biotech industry experience
2+ years in customer-facing roles
Strong verbal and written communication skills
Proficiency with G-Suite and Salesforce systems
Excellent attention to detail and multitasking ability

What you'll be doing

Resolve product, service, and order inquiries via email, chat, and phone
Process and validate sales purchase orders with accuracy verification
Guide customers on product selection and ecommerce platform navigation
Generate sales quotes within Salesforce quote-to-cash system
Monitor key account orders and provide proactive pipeline updates to stakeholders

Compensation$55,000-$75,000 USD base

Privacy & handoff

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Date postedToday

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