Customer Service Support Representative
Labcorp · Raritan, NJ
CommercialFull timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Labcorp seeks an on-site customer service representative for its Raritan, New Jersey facility to handle inbound and outbound customer inquiries, resolve service requests, and maintain HIPAA-compliant records. The role operates Monday through Friday evenings on a shift-based schedule.
What they're looking for
- High school diploma or equivalent
- Three or more months customer service experience
- Spanish bilingual proficiency
- Proficiency with Microsoft Office applications
- Strong attention to detail and multitasking ability
- Experience with Salesforce or laboratory information systems preferred
What you'll be doing
- Handle inbound and outbound customer calls and online inquiries regarding products and services
- Qualify and onboard new customers requesting Labcorp services
- Notify clients of test results accurately and within established timelines
- Research complex customer issues using multiple databases and resolve discrepancies
- Maintain HIPAA compliance in medical records management and CRM data entry
Compensation$18.25–$22/hr + shift differential
Privacy & handoff
This role links to Labcorp's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.