Customer Service Supervisor - Veterinary
Cencora · Remote
CommercialRemoteFull timeCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Cencora seeks a Customer Service Supervisor for veterinary distribution services to manage daily queue operations, oversee escalations, and lead a team of support staff. The role operates remotely from Idaho on an 8am–5pm MST schedule, managing customer interactions across multiple channels while ensuring compliance and service standards.
What they're looking for
- 3+ years customer service operations, contact center supervision, or order management experience
- 2+ years management experience preferred
- Bachelor's degree in business administration, operations management, supply chain, or related field preferred
- ITIL 4, Lean Six Sigma Green Belt, COPC, PMP, or PRINCE2 certification preferred
What you'll be doing
- Supervise queue management across phone, email, chat, and case workflows to maintain response standards
- Lead resolution of customer escalations by diagnosing root causes and confirming timely closure
- Oversee staffing plans, scheduling, and real-time coverage adjustments to meet service levels
- Coach team members through performance reviews, corrective actions, and career development
- Implement process improvements and coordinate cross-functional efforts with IT, logistics, and partners
Privacy & handoff
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