Customer Service Representative
Stryker · Rome, Italy
CommercialFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Customer Service Representative role managing sales orders, customer inquiries, and order-to-cash processes for a medical device company. The position involves processing orders through multiple channels, resolving customer issues, and coordinating with internal departments to ensure accurate fulfillment and customer satisfaction.
What they're looking for
- Experience managing sales orders and order-to-cash processes
- Proficiency with EDI systems and CRM platforms
- Strong customer service and problem-resolution skills
- Ability to manage high volume of incoming orders and communications
- Knowledge of inventory management and invoicing procedures
- Excellent organizational and attention-to-detail capabilities
What you'll be doing
- Process and manage sales orders from multiple channels including EDI, phone, and mail
- Resolve customer issues, complaints, and order discrepancies with timely follow-up
- Maintain accurate order entry, invoicing, and consignment inventory records
- Log customer interactions and monitor open cases in CRM system
- Coordinate with sales, finance, supply chain, and warehouse teams on order fulfillment
Compensation€25,300-€42,300 EUR annual
Privacy & handoff
This role links to Stryker's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.