Customer Service Representative – English & French
Thermo Fisher Scientific · Lagunilla, Costa Rica
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Thermo Fisher Scientific seeks a bilingual customer service representative to support global customers through order management, quotations, and administrative functions. Based in Costa Rica with initial onsite training transitioning to hybrid work, this role involves cross-functional collaboration to deliver exceptional service.
What they're looking for
- B2 proficiency in English and French
- Minimum 2 years customer service experience in shared service center or multinational environment
- Proficiency in Microsoft Office applications
- Strong written and verbal communication skills
- Experience with ERP systems and CRM platforms preferred
- Excellent problem-solving abilities and attention to detail
- Ability to manage multiple priorities and handle escalations professionally
What you'll be doing
- Provide customer support throughout the lifecycle, handling inquiries and service requests
- Manage orders, quotations, and master data maintenance with accuracy
- Collaborate with cross-functional teams to deliver high-quality customer service
- Handle complex customer requirements and escalate issues appropriately
- Maintain data quality and meet performance metrics and service level agreements
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.