Customer service manager
Johnson & Johnson · North Ryde, Australia
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Johnson & Johnson MedTech seeks a Customer Service Manager to lead the ANZ customer service function. This leadership role involves overseeing team operations, managing customer experience across order fulfillment and service delivery, and partnering with cross-functional teams to drive operational excellence and business growth.
What they're looking for
- Proven leadership experience in Customer Service, Supply Chain, or Operations
- Experience leading teams in complex, matrix environments, preferably MedTech or Healthcare
- Strong knowledge of customer service operations, key metrics, and continuous improvement methodologies
- Demonstrated ability to manage stakeholders and influence across organizational boundaries
- Commercial experience with budget management and performance-driven results
- Proficiency with ERP/CRM systems such as SAP or Salesforce
- Tertiary qualification in Business, Supply Chain, or related field preferred
What you'll be doing
- Lead, develop, and manage the Customer Service team across ANZ region
- Monitor and optimize performance metrics including OTIF, fill rates, backorders, returns, and complaints
- Oversee order management, customer inquiries, and invoicing processes for consistent service quality
- Partner with Commercial and Supply Chain teams to enhance end-to-end customer experience
- Drive operational improvements, process optimization, and team capability development initiatives
Privacy & handoff
This role links to Johnson & Johnson's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.