Senior Manager, Customer Success
Baxter · Remote
CommercialRemoteFull-time$136k–$187kCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Senior Manager leading Customer Success strategy and organizational transformation at Baxter, a healthcare company. The role involves scaling the Customer Success function, driving product adoption and customer retention across connected care solutions, and building high-performing teams in a matrixed environment.
What they're looking for
- Bachelor's degree in Business, Healthcare, IT, Engineering, or related field
- 8-10 years customer success, customer experience, or related customer-facing roles
- 3+ years people leadership with demonstrated talent development ability
- Proven track record building, scaling, or transforming customer success organizations
- Expertise in customer health frameworks, success planning, product adoption, and retention
- Experience leading technical or multidisciplinary teams in complex organizations
- Proficiency with Gainsight, Salesforce, or similar platforms; healthcare technology background preferred
What you'll be doing
- Lead and develop multidisciplinary Customer Success Leaders and Connected System Application Engineers
- Transform customer success operating model including onboarding, adoption programs, health scoring, and engagement standards
- Develop customer segmentation and capacity planning strategies aligned to customer needs and strategic importance
- Drive product adoption, customer health, value realization, and Net Promoter Score improvements
- Establish executive customer engagement practices including business reviews and strategic planning
Privacy & handoff
This role links to Baxter's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.