Customer Operations & Order Management Specialist

Merck · Cape Town, South Africa

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Supply Chain & LogisticsFull-timeCompany career page

The apply link worked recently (not employer-confirmed).

Role summary

This role manages end-to-end customer communications and order processing for South African and Sub-Saharan African markets, handling both customized printed and blank orders while coordinating with internal departments to ensure accurate fulfillment and exceptional service delivery.

Where this listing comes from

This listing was compiled by RoleLantern from the employer's publicly available posting on Workday, captured and rephrased by RoleLantern using automated (AI) tools on 2026-10-02 (originally posted 2026-10-02). It was not submitted or confirmed by the employer through RoleLantern. Details may be inaccurate, incomplete, outdated, or no longer available; please confirm with the employer's official posting before applying.

What they're looking for

2-3 years customer service, sales administration, or order processing experience
Proven Sage 300 software experience
Grade 12 (Matric) qualification
Administrative qualification or equivalent
Advanced proficiency in Microsoft Office 365 Suite
Excellent written, verbal, and telephonic communication skills
Strong attention to detail and organizational abilities

What you'll be doing

Process and validate customized printed orders and blank orders with accuracy and timeliness
Provide customer support via telephone, email, and WhatsApp for quotations, inquiries, and product-related queries
Maintain order control sheets and communicate status updates to customers and sales teams
Coordinate with production, warehouse, dispatch, and finance departments on order requirements and fulfillment
Manage VAT documentation, EDI system entries, and maintain accurate customer records

Privacy & handoff

This role links to Merck's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.

What RoleLantern checked

RoleLantern compiled this listing from the employer's public posting. We check that the application link is live and how recently the role appeared — the employer has not submitted or confirmed it on RoleLantern.

RoleLantern checked active

RoleLantern checkedNeeds clarity

“RoleLantern checked active” means only that the application link was working when we last checked, on the date shown. It is not a guarantee that the role, employer, or any statement in the posting is accurate, current, lawful, or legitimate.

Date posted1 day ago

Last source check1 day ago

Salary listedNeeds clarity

Location clearClear

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