Customer Care Specialist II

Illumina · San Diego, CA

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Field & Technical ServiceFull-time$63k–$94kCompany career page

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Role summary

Customer Care Specialist II provides phone and email support to internal and external customers at a genomics company, managing orders, resolving inquiries, and coordinating across multiple teams to ensure accurate fulfillment and strong customer relationships.

What they're looking for

Bachelor's degree or equivalent work experience
2+ years in customer support, sales support, or related role
Exceptional written and verbal communication abilities
Proficiency with Microsoft Office, CRM, and ERP systems (SAP, SFDC)
Detail-oriented with strong organizational and data analysis skills
Life sciences industry experience preferred

What you'll be doing

Deliver phone and email support to resolve customer requests promptly and accurately
Validate orders for accuracy, completeness, and technical feasibility before shipment
Maintain order communication with customers and sales regarding verification, delivery timelines, and pricing
Collaborate with cross-functional teams including Technical Support, Sales, Supply Chain, and Finance
Drive adoption of MyIllumina platform through personalized support and troubleshooting

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Date posted16 days ago

Last source check1 day ago

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