Customer Care Specialist II – Field Support and Operations
Illumina · San Diego, CA
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Illumina seeks a Customer Care Specialist II to support internal and external customers through the order-to-delivery lifecycle. The role involves managing customer inquiries, validating orders, coordinating instrument logistics, and resolving service issues while collaborating across teams. Strong communication and problem-solving skills are essential for success in this fast-paced environment.
Where this listing comes from
This listing was compiled by RoleLantern from the employer's publicly available posting on Workday, captured and rephrased by RoleLantern using automated (AI) tools on 2026-10-02 (originally posted 2026-08-18). It was not submitted or confirmed by the employer through RoleLantern. Details may be inaccurate, incomplete, outdated, or no longer available; please confirm with the employer's official posting before applying.
What they're looking for
- Bachelor's degree with minimum 2 years customer support or operations experience
- Exceptional verbal and written communication skills with active listening ability
- Strong cross-functional collaboration and relationship-building experience
- Proficiency with Microsoft Office, CRM platforms like Salesforce, and ERP systems like SAP
- Highly organized, detail-oriented, and capable of managing multiple priorities
- Strong analytical skills for data compilation, analysis, and interpretation
- Life sciences, healthcare, or biotechnology industry experience preferred
What you'll be doing
- Provide phone and email support addressing customer inquiries and requests promptly
- Review and validate customer orders for accuracy, completeness, and policy compliance
- Coordinate delivery logistics and track instrument orders while communicating status updates
- Investigate and resolve parts orders and work order issues with stakeholders
- Manage case assignments, maintain customer interaction records, and escalate complex issues
Privacy & handoff
This role links to Illumina's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.