Complaint Specialist II
Becton Dickinson · Sparks, MD +1 more
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
This role manages customer product complaints for Waters Corporation (formerly BD Biosciences and Diagnostic Solutions). The specialist will review, process, and investigate complaints while ensuring compliance with quality system regulations and documentation requirements.
Where this listing comes from
This listing was compiled by RoleLantern from the employer's publicly available posting on Workday, captured and rephrased by RoleLantern using automated (AI) tools on 2026-10-04 (originally posted 2026-10-02). It was not submitted or confirmed by the employer through RoleLantern. Details may be inaccurate, incomplete, outdated, or no longer available; please confirm with the employer's official posting before applying.
What they're looking for
- Bachelor's degree and 2 years of relevant experience, or Associate's degree and 8 years of relevant experience
- Knowledge of FDA Quality Systems Regulations, ISO 13485, and international medical device standards
- In-depth understanding of quality systems applications in the medical device industry
- Advanced proficiency with Excel and BI reporting tools preferred
- Experience with Trackwise and SA systems preferred
What you'll be doing
- Review, process, and manage customer product complaints daily, including investigation and resolution activities
- Maintain accurate and compliant complaint records by identifying and documenting discrepancies in quality records
- Provide guidance to associates and cross-functional teams on Quality System Requirements adherence
- Prepare and analyze reports, summaries, and data trends using quantitative and qualitative information
- Escalate quality concerns to Quality Assurance leadership and participate in root cause investigation activities
Privacy & handoff
This role links to Becton Dickinson's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.