COA Licensing Client Services Associate II
ICON · Sofia, Bulgaria +2 more
RegulatoryFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Mapi Research Trust, part of ICON, seeks a COA Licensing Client Services Associate II to support clients in licensing and implementing Clinical Outcome Assessments. The role involves managing client requests, preparing proposals, coordinating projects, and ensuring successful delivery of licensing and translation services across multiple locations.
What they're looking for
- Minimum 3 years of client services, project management, or client-facing experience
- Experience with COA/eCOA licensing, translation, or linguistic validation projects preferred
- Strong organizational and project management capabilities
- Excellent written and spoken English proficiency
- Proficient with Microsoft Office applications
- Analytical mindset with strong problem-solving abilities
- Ability to manage multiple priorities and work independently or in teams
What you'll be doing
- Serve as primary contact for clients seeking COA licensing and translation services
- Understand client requirements and prepare proposals, timelines, and budgets
- Manage requests from proposal stage through final delivery, including contracts and invoicing
- Coordinate with internal teams to deliver licensing and translation services and monitor project progress
- Identify process improvement opportunities and support special projects
Privacy & handoff
This role links to ICON's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.