Client Services Specialist - On-site Madison, WI
Eurofins · Madison, WI
DiagnosticsFull timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Client Services Specialist role managing ongoing sample programs and customer relationships for a food testing laboratory. The position involves serving as a primary client contact, coordinating testing requests, and supporting proposal development in a fast-paced environment.
What they're looking for
- Bachelor's degree in science, business, or related field; or equivalent work experience
- 2+ years food testing, customer service, or business experience
- Advanced Microsoft Office proficiency, particularly Excel and Word
- Strong organizational and multitasking abilities with attention to detail
- Excellent written and verbal communication skills
- Experience in scientific or logistics environments preferred
- Knowledge of SFDC or NIMS software applications preferred
What you'll be doing
- Serve as primary contact for assigned clients and manage daily sample program communications
- Onboard new clients and provide SampleKinect training and system orientation
- Process and coordinate client requests for testing, retesting, investigations, and modifications
- Support quote, proposal, and RFI development alongside Client Managers
- Organize conference calls and facilitate communication between clients and internal departments
Privacy & handoff
This role links to Eurofins's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.