Client Services Associate II, PCS
ICON · Bogota, Colombia +1 more
Clinical OperationsFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Client Services Associate II supporting Clinical Outcome Assessment (COA) licensing and translation services at Mapi Research Trust, part of ICON. The role involves managing client requests, preparing proposals, coordinating project delivery, and ensuring quality service across licensing and translation initiatives.
What they're looking for
- Minimum 3 years client services, project management, or client-facing experience
- Bachelor's degree in relevant field
- Professional proficiency in English, written and spoken
- Strong organizational and project management skills
- COA/eCOA licensing, translation, or linguistic validation project experience preferred
- Proficient with Microsoft Office applications
- Excellent stakeholder management and relationship-building abilities
What you'll be doing
- Serve as primary client contact for COA licensing and translation service inquiries
- Develop proposals, timelines, and budgets based on client requirements
- Manage client requests from proposal through delivery, including contracts and invoicing
- Coordinate with internal teams to deliver licensing and translation services on schedule
- Monitor project progress and participate in client and internal project meetings
Privacy & handoff
This role links to ICON's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.