Associate for External Application

Labcorp · Bengaluru, India

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Role summary

Labcorp seeks an Associate for External Applications in Bangalore to process user access requests, provide technical support to internal and external clients, and manage daily operational tasks. The role involves troubleshooting, escalation coordination, and adherence to standard procedures within a rotational shift environment.

What they're looking for

Master's degree in life sciences
Proficiency with Microsoft Office tools: Outlook, Excel, Teams, PowerPoint, Edge, OneNote
Strong problem-solving skills and attention to detail
Demonstrated ability to prioritize tasks and communicate effectively
Applications support knowledge (preferred)
Customer service experience (preferred)
Local language proficiency in addition to English (preferred)

What you'll be doing

Review and verify user access request forms from clients and internal teams
Submit user access requests in IT Central system
Troubleshoot and resolve technical issues for internal and external users
Act as primary contact for client inquiries via email, phone, and virtual meetings
Escalate unresolved issues to appropriate internal teams and ensure timely resolution

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