Trade account specialist

Pfizer · Memphis, TN

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CommercialFull-timeCompany career page

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Role summary

Trade Account Specialist serves as the primary operational contact for Pfizer's wholesale and specialty pharmacy customers. The role manages sales orders, conducts inventory reviews, resolves compliance exceptions, and collaborates across supply chain and commercial teams to optimize product availability and align customer inventory with brand objectives.

What they're looking for

Detailed knowledge of Pfizer trade policies and standard operating procedures
Strong working knowledge of Pfizer's product line and pharmaceutical industry
Proficiency with SAP, SAP Business Objects, Tableau, and EDI systems
Sound understanding of financial claims management and deduction reconciliation
Ability to apply complex business rules and maintain regulatory compliance
Excellent communication and customer service skills

What you'll be doing

Conduct Insight inventory reviews with wholesale customers to assess health and support brand strategies
Process sales orders via EDI and email; handle claims for shipping exceptions and deduction research
Analyze operational trends and customer inventory patterns using Tableau and SAP to provide insights
Monitor shipment delays and coordinate with internal teams to resolve customer-facing issues
Serve as primary operational relationship manager for assigned wholesale customers

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