Temporary Product Safety and Surveillance Coordinator

AtriCure · Mason, OH

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Role summary

AtriCure seeks a temporary coordinator to manage product returns, complaints, and surveillance activities. The role involves communicating with field personnel and customers regarding returned devices, processing complaints per quality procedures, and maintaining accurate documentation.

What they're looking for

Ability to communicate effectively via telephone, email, and written correspondence
Experience with complaint handling and quality system procedures
Proficiency with documentation and database systems
Attention to detail for accurate record-keeping
Capability to manage multiple customer and distributor interactions

What you'll be doing

Process return goods authorizations and track product returns from field personnel and distributors
Initiate and document product complaints following company quality system procedures
Monitor complaint investigations to ensure timely completion and resolution
Maintain accurate records of returns and complaints in company systems
Communicate status updates to field employees, distributors, and customers

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