Technical Services Supervisor

Avantor · Manati

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Field & Technical ServiceFull timeCompany career page

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Role summary

Avantor seeks a Supervisor II for Equipment & Instruments Services in Manati, Puerto Rico to lead a team of service technicians. The role encompasses team development, service operations management, customer relationship oversight, and compliance with GMP and ISO standards in the pharmaceutical and biotechnology sectors.

What they're looking for

Supervisory experience managing technical service teams
Knowledge of equipment calibration, maintenance, and repair procedures
Understanding of GMP, ISO 17025, and regulated industry compliance standards
Strong customer relationship management skills in pharmaceutical or biotech sectors
Technical troubleshooting and diagnostics expertise
Experience with service performance metrics and operational KPI analysis

What you'll be doing

Supervise and mentor a team of service technicians with performance management and development
Plan and coordinate daily service operations including calibration, maintenance, repair, and installations
Maintain customer relationships and serve as escalation point for complex service issues
Ensure compliance with GMP, ISO standards, and internal quality procedures
Monitor service metrics and develop improvement initiatives to enhance operational performance

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What RoleLantern checked

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Date posted1 day ago

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