Supervisor Customer Service

Abbott · Temecula

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CommercialFull-time$61k–$123kCompany career page

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Role summary

Abbott seeks a Supervisor Customer Service to lead operations within the Customer Service department at its Temecula, California vascular devices facility. The role involves supervising staff, implementing service processes, maintaining compliance, and fostering positive relationships with internal and external customers.

What they're looking for

Bachelor's degree in related field or equivalent education and work experience
Minimum 5 years of related work experience
Master's degree preferred
Ability to supervise nonexempt employees and manage departmental budgets
Experience developing work processes and continuous improvement initiatives
Knowledge of quality system environments and regulatory compliance

What you'll be doing

Implement staffing plans, identify resource needs, and coordinate hiring in collaboration with Human Resources
Develop and coach direct reports through performance assessments, training, and formal reviews
Create work schedules balancing priorities, workload, and quality standards
Ensure departmental compliance with policies, procedures, and regulatory documentation requirements
Engage with internal and external customers to maintain service levels and positive business relationships

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