Sr Workforce Analyst
Abbott · Madison
The apply link worked recently (not employer-confirmed).
Role summary
Abbott seeks a Senior Workforce Analyst to support customer service teams within its Cancer Diagnostics division. The role develops advanced analytics, workforce forecasting, and performance metrics to inform strategic planning and operational decisions across multiple business units. This remote position collaborates with senior leadership, HR, Operations, and Finance to optimize workforce allocation and spending.
What they're looking for
- Advanced analytics and predictive modeling expertise (regression, time-series, optimization)
- Workforce planning and demand forecasting experience
- Contact center operations and KPI management knowledge
- Strong SQL, data visualization, and dashboard development skills
- Experience presenting complex data insights to executive leadership
- Bachelor's degree in analytics, business, mathematics, or related field
What you'll be doing
- Develop predictive models to forecast workforce needs and operational demand across business units
- Create scenario analyses evaluating staffing strategies, budget impacts, and capacity risks
- Lead annual and long-range workforce planning cycles aligned with organizational growth
- Design and maintain performance scorecards and KPI dashboards tracking efficiency and productivity
- Analyze contact center metrics (AHT, ASA, FCR, service-level) and provide actionable operational insights
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.