Sr. Product Support Tech Advisor
IQVIA · Bangalore, India
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Role summary
Senior Product Support Tech Advisor at IQVIA will manage Salesforce system deployment and qualification while providing technical support to internal and external users. The role involves coordinating with business leaders, IT departments, and vendors to develop support strategies for regional and global applications.
What they're looking for
- Salesforce administration expertise including security, roles, profiles, and workflows
- ITIL v3 Foundation certification or equivalent IT service management knowledge
- Strong PC troubleshooting and system deployment/implementation experience
- Relational database experience with SQL Server or Oracle SQL Developer
- Analytical skills and programming experience with demonstrated technical background
- Excellent documentation, presentation, and communication abilities
What you'll be doing
- Provide technical support for Salesforce platform and business application issues
- Manage and coordinate deployment of internal, external, and off-the-shelf business applications
- Coordinate validation activities and produce training and communication programs
- Interact with vendors and infrastructure teams to resolve service issues and core problems
- Support incident, problem, and change management while maintaining service level agreements
Privacy & handoff
This role links to IQVIA's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.