Sr Customer Service Representative
Thermo Fisher Scientific · Lagunilla, Costa Rica
CommercialFull timeCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Senior Customer Service Representative at Thermo Fisher Scientific supporting the customer lifecycle in a Costa Rica office. Responsibilities include order management, quotations, master data maintenance, and cross-functional collaboration to deliver exceptional service.
What they're looking for
- Minimum 2 years customer service experience in shared service center or multinational environment
- Strong written and verbal English communication; additional languages preferred
- Proficiency with Microsoft Office applications
- Experience with ERP systems and CRM platforms
- Excellent problem-solving abilities with strong attention to detail
- Demonstrated ability to manage multiple priorities and handle escalations professionally
- Bachelor's degree in Business Administration, Science, or related field preferred
What you'll be doing
- Manage customer orders, quotations, and administrative tasks throughout the customer lifecycle
- Maintain master data accuracy and quality control standards
- Collaborate with cross-functional teams to resolve complex customer requirements
- Handle customer escalations and maintain professional relationships with internal and external stakeholders
- Meet performance metrics and service level agreements consistently
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.