Sr Customer Service Administrator
Thermo Fisher Scientific · Hemel Hempstead, UK
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Thermo Fisher Scientific seeks a Senior Customer Service Administrator to manage customer relationships, process orders and contracts, and coordinate shipments across internal teams. This office-based role requires strong administrative expertise and serves as a liaison between customers, sales, and departments to deliver scientific solutions globally.
What they're looking for
- 2+ years customer service or administrative experience in similar role
- Proficiency in Microsoft Office suite and ERP systems (SAP, QAD)
- Experience with CRM platforms, particularly Salesforce
- Excellent written and verbal English communication skills
- Tender/bid documentation and contract administration experience
- Knowledge of GMP, ISO standards, and quality systems preferred
- Experience in pharmaceutical, healthcare, or scientific industries beneficial
What you'll be doing
- Manage customer relationships and serve as liaison between customers, sales, and internal departments
- Process orders, contracts, tenders, and quotations with accuracy
- Coordinate shipments and maintain comprehensive documentation
- Contribute to continuous improvement initiatives and process optimization
- Deliver exceptional service while managing multiple priorities and deadlines
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.