Sr. Associate Customer Experience & Engagement – GCX Order-to-Cash (GCX-OTC)
Amgen · Hyderabad, India
Corporate & BusinessFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Senior Associate role focused on delivering customer-centric order-to-cash services across commercial and clinical channels. Responsible for managing customer interactions via multiple touchpoints, processing orders in ERP systems, ensuring regulatory compliance, and maintaining service level agreements in a fast-paced, metrics-driven environment.
What they're looking for
- 5–8 years customer service, order management, or supply chain operations experience
- Proficiency with CRM tools such as Salesforce Service Cloud
- Working knowledge of ERP systems, preferably SAP
- Strong verbal and written communication with professional phone presence
- Problem-solving skills with ability to multitask in fast-paced environment
- Exposure to GxP-regulated environments (GMP, GCP, GDP) preferred
- Bachelor's degree or equivalent professional experience
What you'll be doing
- Serve as primary customer contact via phone, email, portals, and digital channels
- Process and manage orders in SAP; support end-to-end order-to-cash workflows
- Document interactions and maintain audit-ready records in CRM systems
- Resolve customer inquiries while adhering to SLAs and regulatory compliance standards
- Identify process gaps and contribute feedback for continuous improvement initiatives
Privacy & handoff
This role links to Amgen's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.