Senior PV Client Account Manager, Client Services
ProPharma Group · US
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Role summary
ProPharma Group seeks a Senior Pharmacovigilance Client Account Manager to build and maintain strategic relationships with pharmaceutical and biotech clients. The role involves contract management, client onboarding, service delivery oversight, and cross-functional collaboration to support pharmacovigilance and medical information services.
What they're looking for
- Life sciences degree or equivalent qualification
- Minimum 2 years contract or client management experience in healthcare
- Prior mentoring or supervisory experience
- Excellent written and verbal communication skills
- Strong organizational and project management abilities
- Proficiency with standard operating procedures and compliance requirements
- Ability to manage multiple global projects simultaneously
What you'll be doing
- Proactively manage designated client accounts and expectations to enhance service quality
- Develop and maintain client working practices and supporting documentation
- Conduct regular client meetings and lead client visits to company offices
- Identify and implement process improvements and systems to enhance service delivery
- Investigate client complaints, deviations, and coordinate appropriate responses
Privacy & handoff
This role links to ProPharma Group's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.