Senior Customer Service Associate

Abbott · St. Paul, MN

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CommercialFull-timeCompany career page

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Role summary

Abbott seeks a Senior Customer Service Associate for its Heart Failure Division in St. Paul, Minnesota. The role involves processing orders, managing inventory, resolving customer inquiries, and supporting the sales force with technical and administrative assistance under supervision.

What they're looking for

Minimum 4 years of demonstrated experience in customer service or related field
Proficiency with ERP and CRM database systems and maintenance
Strong verbal and written communication skills for internal and external interactions
Ability to process orders, manage inventory, and resolve discrepancies accurately
Knowledge of FDA regulations and quality management system compliance
Problem-solving capability for medium-difficulty technical inquiries

What you'll be doing

Process customer rental and purchase orders; create shipping documentation and track deliveries
Resolve order discrepancies, billing issues, and credit holds with supervisor guidance
Respond to customer inquiries and escalate technical questions appropriately
Manage consignment inventory setup, audits, and product return workflows
Maintain customer and account data in ERP and CRM systems; support continuous process improvement

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