Senior Analyst, Technical Business Solutions
Cencora · Philadelphia, PA
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Role summary
Senior Business Analyst for Salesforce CRM supporting specialty group purchasing operations. Bridges business stakeholders and technical teams to gather requirements, optimize processes, and deliver scalable CRM solutions aligned with strategic objectives.
What they're looking for
- Bachelor's degree in Business Administration, Information Systems, or related field
- 5+ years business analyst experience with 3+ years hands-on Salesforce CRM
- Strong understanding of Salesforce Service Cloud including case management and automation
- Proficiency with requirements documentation tools like JIRA and Confluence
- Demonstrated Agile/Scrum delivery environment experience
- Excellent analytical, problem-solving, and communication skills
- Ability to manage multiple priorities in fast-paced, matrixed organization
What you'll be doing
- Gather, document, and validate business requirements with stakeholders across Sales, Operations, and IT
- Analyze CRM workflows, identify gaps and inefficiencies, recommend process improvements
- Develop user stories, acceptance criteria, and process flow diagrams for development team
- Serve as liaison between business stakeholders and Salesforce technical teams throughout project lifecycle
- Analyze CRM data to identify trends, measure solution impact, support data-driven decisions
Privacy & handoff
This role links to Cencora's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.