Sachbearbeiter Privatpatientenservice (m/w/d) - befristet
ResMed · Munich, Germany
Supply Chain & LogisticsFull-timeCompany career page
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Role summary
ResMed seeks a temporary customer service specialist to manage respiratory therapy device provisioning for private patients in Munich. The role involves order processing, cost estimation, patient communication, and coordination with insurers and healthcare providers.
What they're looking for
- Minimum one year commercial customer service or comparable work experience
- Advanced proficiency with MS Office, particularly Outlook, Excel, and Word
- Strong affinity for enterprise resource planning and document management systems
- Fluent German written and spoken communication skills
- Confidence in direct customer contact and service issue resolution
- Completed commercial training preferred (office, healthcare, or social services)
What you'll be doing
- Process orders and generate cost estimates for respiratory equipment and accessories
- Manage new patient provisioning and ensure timely device delivery
- Maintain continuity of care for existing patients by tracking and resolving outstanding cases
- Research and obtain missing patient data, insurance information, and prescriber documentation
- Handle patient complaints and escalate resolution steps as needed
Privacy & handoff
This role links to ResMed's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.