Regional Customer Operations Lead
Danaher · Milano, Italy +1 more
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Role summary
Leica Biosystems, a Danaher operating company, seeks a Regional Customer Operations Lead in Milan to manage instrument order fulfillment, resolve escalated customer issues, and drive operational excellence across local and global markets. The role involves overseeing installations, inventory management, and supply chain coordination while partnering with sales, service, and logistics teams. Candidates need a bachelor's degree or equivalent experience in customer-facing operations with expertise in customer care processes and escalation management.
What they're looking for
- Bachelor's degree or equivalent extensive customer-facing experience
- Knowledge of customer care processes, escalation management, and continuous improvement methodologies
- Ability to assess complex situations independently and drive timely issue resolution
- Experience coordinating across multiple functions in matrix organizations
- Autonomous work style with critical thinking and adaptability under pressure
What you'll be doing
- Oversee instrument installations, relocations, inventory management, and regional supply chain execution
- Resolve escalated customer issues using operational data and trend analysis
- Coordinate across sales, service, supply chain, and finance to improve customer experience
- Monitor performance metrics and implement process improvements balancing global and local requirements
- Represent Customer Care Center of Excellence regionally and support knowledge sharing across teams
Privacy & handoff
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