ProCare Process Analyst

Stryker · Portage, MI

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Manufacturing OperationsFull-time$64k–$94kCompany career page

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Role summary

Process Analyst role supporting Stryker Medical's ProCare business through technical expertise and cross-departmental collaboration. Manages equipment processes, handles customer inquiries, and develops operational improvements in a hybrid environment.

What they're looking for

High school diploma or equivalent
Excellent verbal and written communication skills
Ability to work independently and exercise sound judgment
Bachelor's degree in technical field (preferred)
2+ years customer service or technical support experience (preferred)
Proficiency with Microsoft, Salesforce, SAP, or ERP systems (preferred)

What you'll be doing

Manage capital docker cable, accessory, and trial equipment processes
Answer customer calls, emails, and service requests for ProCare support
Coordinate and communicate with sales, customer service, and operations teams
Maintain accurate records per FDA regulations and Stryker specifications
Identify and implement process improvements and organizational capability enhancements

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