Operations Supervisor

Johnson & Johnson · Pittsburgh, PA

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Manufacturing OperationsFull-timeCompany career page

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Role summary

Johnson & Johnson seeks an Operations Supervisor for a Patient Service Center in Pittsburgh, Pennsylvania on a hybrid schedule. The role involves supervising a team, overseeing daily operations, ensuring compliance with healthcare regulations, and driving operational efficiency and patient satisfaction.

What they're looking for

Bachelor's degree in Healthcare Administration, Business Management, or related field
Minimum 4 years work experience with 3 years in supervisory role in call center environment
Strong understanding of call center operations, KPIs, and healthcare regulations including HIPAA
Proven leadership skills with ability to inspire, motivate, and maintain team accountability
Proficiency with call center software, CRM tools, and Microsoft Office Suite

What you'll be doing

Supervise and mentor team of direct reports to deliver excellent patient service and meet performance goals
Oversee new hire onboarding, identify training needs, and collaborate on staff skill development
Monitor team performance through KPIs, conduct regular discussions, and ensure regulatory compliance
Manage scheduling, develop standard operating procedures, and implement process improvements for efficiency
Handle escalated patient concerns and deliver regular operational reports to management

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