Operations Specialist 2, US Intake Medical Oversight
IQVIA · Durham, NC
Clinical OperationsFull-time$65k–$162kCompany career page
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Role summary
IQVIA seeks an Operations Specialist 2 in Durham, North Carolina to conduct follow-up communications with healthcare professionals and consumers regarding adverse event reports. The role involves medical case review, documentation in safety systems, and quality assurance activities within a clinical operations environment.
What they're looking for
- Licensed nurse or pharmacist credential required
- Two years of relevant experience in similar role
- Proficiency interpreting and discussing medical information
- Comprehensive medical terminology knowledge
- Strong Microsoft Office and web-based application skills
- Excellent verbal and written communication abilities
- Sound judgment and autonomous decision-making skills
What you'll be doing
- Conduct phone follow-ups with physicians, healthcare professionals, and consumers to gather case information
- Apply medical judgment to determine appropriate follow-up actions on case reports
- Document contact attempts and medical information in designated safety systems
- Perform in-process quality checks and track metrics against established KPIs
- Support internal and external audits as subject matter expert
Privacy & handoff
This role links to IQVIA's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.