IT Support Technician I
Adaptive Biotechnologies · Seattle
IT & SoftwareCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Front-line IT support technician role providing end-user assistance across hardware, software, and workplace technologies. Responsibilities include troubleshooting technical issues, managing support tickets, assisting with deployments and onboarding, and contributing to documentation improvements.
What they're looking for
- High school diploma or equivalent
- 1+ year related IT support experience or equivalent practical exposure
- Basic knowledge of computer hardware, operating systems, and business applications
- Strong customer service orientation and willingness to help others
- Clear verbal and written communication skills for technical and non-technical audiences
- Ability to follow documented procedures and work collaboratively in a team
- Demonstrated willingness to learn new technologies and enterprise support processes
What you'll be doing
- Respond to end-user incidents and service requests in timely and professional manner
- Troubleshoot and resolve hardware, software, mobile device, and peripheral issues
- Support Mac and Windows workstations, Microsoft 365, Teams phones, and other workplace technologies
- Manage support tickets through resolution or escalation with accurate documentation
- Assist with workstation deployments, equipment moves, and user onboarding and offboarding
Privacy & handoff
This role links to Adaptive Biotechnologies's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.