Implementation Manager

Benchling · London, UK

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Role summary

Benchling seeks an Implementation Manager to lead customer rollouts of its AI-powered R&D platform. The role involves managing implementations from requirements analysis through go-live, working with research teams at biotech and biopharma organizations to configure solutions and drive adoption.

What they're looking for

Master's or Ph.D. in molecular biology, biochemistry, biotechnology, immunology, bioinformatics, or related field
Minimum 2 years lab or R&D experience, preferably in antibody discovery, strain engineering, or process development
Software implementation background, ideally with SaaS companies
Strong communication skills across scientists, IT leads, and executives
Ability to understand complex scientific concepts and empathize with research teams
Self-starter mentality with project management skills

What you'll be doing

Manage customer platform implementations from kickoff through go-live, ensuring timely and quality deployments
Lead requirements workshops, solution design, data modeling, and application configuration
Develop test plans, guide user acceptance testing, and train customers on platform adoption
Analyze customer R&D workflows and recommend Benchling configurations aligned with business needs
Document customer pain points and identify expansion opportunities for account growth

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Date posted6 days ago

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