HUB Operations Senior Manager

Amgen · Tampa, FL

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Supply Chain & LogisticsFull-timeCompany career page

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Role summary

Amgen seeks a Senior Manager to oversee operations for patient support services and reimbursement programs within Global Commercial Operations. The role involves leading operational excellence, technology enablement, and continuous improvement while managing teams and coordinating with internal and external partners.

What they're looking for

Bachelor's degree and 6 years marketing/business experience in commercial or hub organization, or equivalent education/experience combination
Experience in access, reimbursement, call-center management, or pharmaceutical hub operations
Demonstrated people-management or team leadership experience
Process improvement and project-management skills with strong analytical abilities
Proficiency in PowerPoint, Excel, and business communication
Knowledge of benefits investigation, prior authorization, appeals, and coverage-support workflows

What you'll be doing

Lead operational initiatives for the Patient Services HUB and reimbursement-support services
Oversee design and implementation of patient-service technology platforms and CRM systems
Build, mentor, and manage the HUB Services team with clear performance expectations
Optimize patient and provider coverage-support processes including benefits and prior authorization
Partner with strategic vendors and cross-functional teams to improve efficiency and compliance

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Date posted1 day ago

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