Help Desk Specialist (Contractor)
Freenome · Brisbane, CA
IT & SoftwareCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Freenome seeks an experienced Help Desk Specialist for a 3-month onsite contract role in Brisbane, California. The position involves providing first-level IT support for corporate devices and systems, troubleshooting technical issues, managing user accounts, and ensuring timely resolution of incidents within SLA guidelines.
What they're looking for
- Proficiency in diagnosing and resolving hardware and software issues
- Experience with user account management and access control systems
- Knowledge of LAN, WAN, and network infrastructure
- Ability to create technical documentation and training materials
- Experience with ticketing systems and incident tracking
- Strong customer service and communication skills
What you'll be doing
- Provide first-level support for corporate device and systems issues following SLA guidelines
- Perform onsite troubleshooting and diagnostic work for hardware and software problems
- Create and manage user accounts, permissions, and access controls
- Install, configure, and manage lab-related software, licenses, and workstations
- Document incidents, resolutions, and technical procedures in ticketing system
Privacy & handoff
This role links to Freenome's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.