Global O2C Collections Analyst & Dispute Mgt – French language (12 months fixed term)
Pfizer · Thessaloniki Chortiatis, Greece
Corporate & BusinessFull-timeCompany career page
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Role summary
This role supports Pfizer's global finance organization as an Order-to-Cash Collections Analyst within a virtual team. The position involves managing customer collections, resolving billing disputes, maintaining accounts receivable records, and optimizing working capital across multiple countries and business units.
What they're looking for
- Bachelor's degree in Finance, Accounting, Economics, Business Administration, or related field
- Fluent in English and French, both written and spoken
- Up to 2 years experience in Accounts Receivable, Collections, or Order-to-Cash processes
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
- SAP ERP system experience preferred; SAP S/4HANA and ISC knowledge advantageous
- Strong analytical, critical thinking, and problem-solving capabilities
- Excellent interpersonal and communication skills with diverse stakeholders
What you'll be doing
- Analyze Accounts Receivable balances and execute collection activities via multiple channels including calls, emails, and case management.
- Resolve customer billing inquiries and coordinate account resolution with internal stakeholders.
- Maintain AR subledger by processing adjustments, write-offs, refunds, and managing payment applications.
- Research and manage open disputes with customers and internal partners to ensure timely closure.
- Support AR KPI reporting, control activities, and participate in Order-to-Cash transformation initiatives.
Privacy & handoff
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