Director, Patient Experience and Program Communications, Pain Programs and Patient Support

Vertex Pharmaceuticals · Boston, MA

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Corporate & BusinessFull-time$190k–$284kCompany career page

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Role summary

Vertex Pharmaceuticals seeks a Director to lead patient experience and communications strategy for its Pain Patient Support programs. The role involves developing patient-centered messaging, coordinating cross-functional initiatives, and overseeing communications resources to streamline access and engagement across the patient journey.

What they're looking for

Bachelor's degree in Marketing, Communications, Advertising, Business, or related field
10+ years in patient support, patient engagement, consumer marketing, or related commercial roles
Significant biopharmaceutical or healthcare industry experience with increasing leadership scope
Proven success leading complex cross-functional initiatives in regulated environments
Experience navigating Medical, Legal, Regulatory, and Compliance review processes
Strong ability to distill complex operational processes into clear, compelling messaging
Demonstrated influence across matrixed organizations and multiple stakeholder levels

What you'll be doing

Define and execute patient experience and program communications strategy for Pain Patient Support
Develop integrated communications tools and resources supporting patient education, access, and financial assistance
Lead cross-functional collaboration with Marketing, Market Access, and Strategy teams on aligned messaging
Oversee agency partners and external vendors to ensure high-quality, on-time deliverables
Establish measurement frameworks and use performance data to optimize communications strategy

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Date posted4 days ago

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