Director, Content Delivery
Merck · North Wales (upper Gwynedd), PA
CommercialFull-time$191k–$300kCompany career page
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Role summary
Director of Content Delivery leads a centralized content hub operating model and manages internal teams plus outsourced delivery partners. Responsible for end-to-end service performance, financial stewardship, compliance, and driving adoption of AI-enabled workflows across agile marketing teams.
What they're looking for
- Bachelor's degree
- 10+ years in marketing operations, content operations, digital production, or related disciplines
- Demonstrated leadership of direct reports and cross-functional enterprise programs
- Experience managing external agencies and outsourced partner performance outcomes
- Strong financial management, resource planning, and stakeholder management skills
- Proven ability to lead organizational change and influence senior stakeholders
What you'll be doing
- Lead end-to-end content delivery operating model across creation, approval, production, publishing, and optimization
- Manage and develop team of Associate Directors responsible for content delivery service governance
- Hold managed service partners accountable for quality, capacity, cost effectiveness, and service-level outcomes
- Establish operational metrics, KPIs, and SLAs to improve throughput, quality, compliance, and customer experience
- Partner across teams to operationalize AI-enabled workflows, automation, and Blueprint-aligned ways of working
Privacy & handoff
This role links to Merck's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.