Digital Insights and Analytics Senior Manager
Abbott · Abbott Park, IL
IT & SoftwareFull-time$129k–$259kCompany career page
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Role summary
Abbott seeks a Senior Manager to lead digital customer experience strategy through advanced analytics and insights. The role involves owning the enterprise Customer Experience Index, scaling Voice of Customer programs, and driving data-informed improvements across business units to enhance customer engagement and satisfaction.
What they're looking for
- Bachelor's degree in Marketing, Business Analytics, or related field
- 10+ years in Customer Experience, analytics, digital marketing, or consulting
- 4+ years of leadership experience managing teams or enterprise initiatives
- Proven experience implementing CX measurement frameworks at scale
- Expertise in customer journey mapping and Voice of Customer program design
- Strong analytical skills with structured and unstructured data
- Experience with analytics platforms and marketing automation tools
What you'll be doing
- Own and evolve the enterprise Customer Experience Index methodology, governance, and reporting
- Design and operationalize a closed-loop Voice of Customer program integrated into decision-making
- Lead customer journey mapping to identify friction points and prioritize CX improvements
- Apply advanced analytics and predictive modeling to anticipate customer needs and personalize experiences
- Influence cross-functional stakeholders to drive adoption of CX best practices across the enterprise
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.