Customer Support Specialist II | Tues - Sat 8AM - 4:30PM
Abbott · Remote
Field & Technical ServiceRemoteFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Abbott seeks a Customer Support Specialist II to manage inbound and outbound communications from healthcare providers and internal teams in a remote, customer care center role. The position involves resolving service issues, maintaining knowledge of sales policies, and supporting customer experience improvements while working Tuesday through Saturday, 8 AM to 4:30 PM.
What they're looking for
- High school diploma or GED
- Three or more years of customer service experience
- Three or more years in sales or customer service environment
- Strong verbal, written, and problem-solving skills with interpersonal abilities
- Ability to work independently, maintain schedule adherence, and multitask with computer and phone
- 18 years or older and authorized to work in the United States
- Healthcare contact center experience preferred
What you'll be doing
- Manage inbound and outbound customer contacts via phone, voicemail, and email
- Investigate and resolve customer questions, service issues, and complaints with appropriate escalation
- Maintain current knowledge of sales policies, organizational structure, and sales initiatives
- Document procedures and process improvement opportunities while meeting quality and compliance standards
Compensation$17.00 – $34.00/hour
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.