Customer Support Specialist II | Mon – Fri 10:00AM - 6:30PM
Abbott · Remote
Field & Technical ServiceRemoteFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Abbott seeks a Customer Support Specialist II to manage inbound and outbound communications with healthcare providers and internal customers. The role involves resolving service issues, maintaining knowledge of sales policies, and supporting process improvements in a remote customer care center environment.
What they're looking for
- High school diploma or GED
- Three or more years of customer service experience
- Three or more years in sales or customer service focused on customer experience
- Strong verbal, written, and problem-solving skills with ability to adapt to priorities
- Ability to work independently, maintain schedule adherence, and multitask with computer and phone
- 18 years of age or older
- Authorization to work in United States without sponsorship
What you'll be doing
- Manage inbound and outbound customer contacts via phone, voicemail, and email from providers and sales teams
- Investigate and resolve service issues, questions, and complaints; escalate high-priority concerns when needed
- Maintain current knowledge of sales policies, organizational structure, and territory assignments
- Document procedures and identify opportunities for process improvement
- Meet attendance, schedule, and quality management system compliance requirements
Compensation$17.00 – $34.00/hour
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.